Pricing
- Prices do not include VAT or other taxes. All extras must be calculated separately.
- Please note that some countries may charge customs taxes or other fees. This is dependent on the rules and regulations of the destination country.
- Payment terms are net 30 days in CHF, EUR or USD.
- Invoices will be issued in Swiss Francs within Switzerland, EUR within European countries and USD in all other countries.
- For your convenience there is no minimum order requirement.
Please note that in the case of Oligos with multiple modifications, online shop prices and actual prices may differ. Do not hesitate to contact our customer support for any questions.
Shipping fee
Code 1004 | Shipment Austria & Germany (>96 free*) | EUR 4.48 |
Code 1007 | Shipment other Europe | EUR 9.68 |
Code 1009 | Shipment Switzerland | free |
* no shipping fee is charged for orders of more than 96 oligos.
Cancelling / changing orders
In order to ship your orders as fast as possible your orders are being processed immediately after entry. Therefore, cancelling/changing orders is only possible for a very limited time after submission. In such a case, it is absolutely required that you contact us by phone during office hours (+41 71 722 83 33). Just writing an e-mail is not sufficient. Note that weekend and holiday orders can not be cancelled.
Note that if an order is already processed (e.g. an Oligo synthesis has been started) it is not possible to cancel or change the order and the order will be delivered and charged.
Shipping to Microsynth from European Countries
- P.O. Boxes in Austria or Germany facilitate the sending of your samples for sequencing.
Satisfaction
- Microsynth is committed to offer you the best possible quality. However, if you should once not be satisfied please report the problem to Microsynth within three months after receipt of the product. After 3 months complaints are no longer accepted.
- It is necessary that you provide the production number (or sequence number) of the product in order to facilitate a quick handling of your complaint.
- Products sent or billed due to an error by Microsynth may be returned for exchange or credit.
- Products sent or billed due to an error by the customer will not be replaced or credited for.
- Note that Microsynth can not be held liable for delivery problems outside our area of control (our production facility). Delivery problems caused by the delivery carrier must be addressed with the carrier directly.
Offers
- Please do not hesitate to ask for special prices for large orders.
- To facilitate your administrative work we offer pre-payment plans which may include interesting price reductions. Contact us for details.
- Always refer to the offer number in the field labeled «Your Offer No» on the order form.
